1. Eligibility for Returns: We accept returns within 30 days of the original purchase date. Items must be unused, in their original packaging, and in resalable condition.
2. Non-Returnable Items: Certain items, such as customized products or special orders, are non-returnable. Please check the product description for specific return eligibility.
3. Return Process: To initiate a return, please contact our customer service team at [insert contact email/phone number] to request a Return Authorization (RA) number. Include your order number and reason for the return.
4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or was sent incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
5. Inspection and Approval: Once we receive your returned item, it will be inspected. We will notify you via email whether your return has been approved or denied.
6. Exchange Policy: We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
7. Refund Timing: Approved returns will be processed within 7-10 business days. The refund will be issued to the original payment method.