1. Refund Eligibility: Refunds are issued for items that are returned within 30 days of purchase and meet our return policy criteria.
2. Processing Time: Refunds are processed within 7-10 business days after receiving and inspecting the returned item.
3. Original Payment Method: Refunds will be issued to the same payment method used during the original purchase. Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
4. Partial Refunds: We may issue partial refunds for items that show signs of use or are not in their original condition.
5. Shipping Fees: Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly sent items.
6. Cancellations: If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. If the order has already shipped, you may need to return the item for a refund.
7. Customer Service: For any questions regarding returns or refunds, please contact our customer service team.